jclub Privacy Policy

1. Information Collected

When you register an account, use our services or contact jclub customer support, we may collect the following personal information:

• Full name as shown on your identity card or MyKad.
• MyKad number or valid identification document.
• Email address and mobile phone number.
• Current residential address.
• Bank account and e-wallet information (such as Touch 'n Go eWallet, DuitNow and Boost) for payment purposes.
• Username and password chosen by you (passwords are stored in encrypted form).
• Date of birth to verify that you are aged 21 and above.
• Records of deposit and withdrawal transactions and gaming activity on the platform.

We also collect technical information automatically when you use the platform, including IP address, web browser type, device operating system and login session data. This information is used solely for security and service improvement purposes.

2. Use of Information

Information collected is used for the following purposes only:

• Player account management and verification, including the KYC (Know Your Customer) process as required by licensing obligations.
• Processing deposits and withdrawals via supported payment methods.
• Delivering customer support via live chat and email in Malay and English.
• Sending account-related information, transaction notifications and service updates.
• Prevention of fraud, money laundering and activities that violate the platform's Terms & Conditions.
• Compliance with applicable international licensing laws and regulations.
• Internal analysis to improve user experience and platform performance.

jclub does not use players' personal information for third-party marketing purposes. If we wish to send promotional communications, you will be given a clear option to opt in or opt out.

3. Sharing Information with Third Parties

Your privacy is our priority. jclub does not sell, rent or disclose players' personal information to third parties for commercial purposes. However, in certain limited situations, information may be shared with:

• Payment processors — legitimate payment service providers to enable financial transactions to be processed securely, subject to strict confidentiality agreements.
• Regulatory authorities — where required by law or the relevant regulatory authority under applicable licensing.
• Law enforcement agencies — where there is a valid court order or lawful legal requirement that necessitates such disclosure.
• Technical service providers — companies that assist with the technical operation of the platform, subject to strict data processing agreements and clearly defined usage limits.

All third parties granted access to player data are required to meet data protection standards equivalent to this policy. jclub is responsible for ensuring that every third party involved handles information in a secure and responsible manner.

4. Data Security

jclub implements various technical and organisational measures to protect players' personal information from unauthorised access, loss, destruction or disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• A two-factor authentication (2FA) system that players can activate for additional account security.
• Continuous security monitoring to detect and respond to any cyber threats.
• Storage of passwords in cryptographic hash form — we do not store passwords in plain text.
• Regular security audits by internal teams and qualified external parties.
• Staff access restrictions based on the principle of least privilege — only those who genuinely need access to specific data are granted permission.

5. Cookies and Tracking Technologies

The jclub platform uses cookies and similar technologies to provide a better user experience. Cookies are small text files stored on your device when you visit our website.

The cookies we use include:

• Essential cookies — required for basic platform functions such as login session management and account security. These cookies cannot be disabled.
• User preference cookies — store your language settings and display preferences so you do not need to select them again each time you visit.
• Internal analytics cookies — help us understand how players use the platform so that improvements can be made continuously. This data is processed in aggregate and is not identified at an individual level.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the jclub platform.

6. Your Rights as a Player

As a registered player, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to correction — you may request a correction if any information is inaccurate or out of date.
• Right to deletion — in certain circumstances, you may request that your account and personal information be deleted, subject to applicable licensing and legal requirements.
• Right to object — you may object to the use of your information for certain purposes that are not legally mandatory.
• Right to withdraw consent — you may withdraw consent previously given for the use of your data for marketing purposes.
• Right to restriction of processing — you may request that we limit the way we process your data in certain circumstances.

To exercise any of these rights, please contact our customer support team via live chat or email. Requests will be processed within a reasonable timeframe once your identity has been verified.

7. Data Retention Period

jclub retains players' personal information only for as long as necessary for the purposes stated in this policy, or as required by licensing and legal obligations.

Financial transaction records and identification information are kept for the minimum period required by the international licensing obligations we comply with, typically for a number of years after account closure. This period is mandatory and cannot be shortened upon individual request.

Analytical and technical data that does not contain personally identifiable information may be retained for a longer period for platform improvement purposes. Once the relevant retention period has ended, data will be securely deleted or anonymised.

8. Changes to This Privacy Policy

jclub reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or services offered. Any material changes will be communicated to players via their registered email or an in-platform notification.

It is your responsibility to review this Privacy Policy from time to time. The date of the most recent update will always be displayed at the top of this document. By continuing to use the jclub platform after changes take effect, you are deemed to have accepted the updated policy.

9. How to Contact Us

If you have any questions or concerns, or wish to exercise any of the rights set out in this Privacy Policy, you may contact the jclub customer support team through the following channels:

• 24/7 live chat directly within the jclub platform — available in Malay and English.
• Email: [email protected]

Our team is available to assist you at all times. All privacy-related enquiries are handled in strict confidence and within a reasonable timeframe.